Overbooking

In case you were denied boarding, you may be eligible for financial compensation up to 600€. If you have not received any financial compensation yet, you can contact us at info@apa-official.com.
Be aware that when overbooking happens you are eligible for financial compensation on top of receiving new flight ticket, and you can get compensation up to 3 years back. Register your flight

What is overbooking

An overbooked flight is when an airline sells more tickets on the plane than there are seats. Therefore, passengers may be bumped from the aircraft even though they were on time.

Your rights

Aviation passengers are protected thanks to European Union law according to Regulation 261/2004. The airline should pay you immediately once you’ve been denied boarding for your flight. Additionally, they have to offer you re-routing or a refund for your flight.

Eligibility to be compensated

  • The flight took off in the EU (from any airline) or landed in the EU (provided that the airline is headquartered in the EU).
  • You did not volunteer to surrender your seat in exchange for vouchers or other benefits.
  • You were not denied boarding for a reason under your control (for example, you showed up too late at the departure gate, or did not have the correct documentation).
  • You encountered these problems on a flight operated no more than three years ago.
  • You have not accepted any financial compensation from the airline (financial or travel vouchers).

Amount of compensation

You could be eligible to be compensated up to 600 €, but it depends on the distance and whether your flight is within the EU or not.
Distance
Compensation
All flights 1.500 km or less
250 €
Internal EU flights over 1.500 km
400 €
Non-internal EU flights between 1.500 km and 3.500 km
400 €
Non-internal EU flights over 3.500 km
600 €

Exceptions from being compensated

  • Boarding in the advanced state of pregnancy
  • Decision of government
  • Inappropriate behaviour
  • Late check-in
  • Security risks
  • Health problem

Losing your rights

You will lose your rights when you give up your seat voluntarily.

Why to use APA service

Every journey starts with first step, APA is here
to encourage yourself to do it and claim what is yours.

You pay only in
case of a success

Starting a claim takes
only a few minutes

Experienced
profesionals

You save time
and energy

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